Do you offer ongoing maintenance contracts?

Yes. A growing area of our business due to the resulting cost savings. We provide both project-based and retained maintenance agreements tailored to your network and seasonal needs.

How do you price your services?

We offer transparent, itemised pricing based on scope, location, size of van, time on site, display dimensions, and complexity — with no hidden extras. Either fill in our ‘get a quote’ form or email your project scope to enquiries@cjretailsolutions.co.uk

What are your lead times for rollouts?

Typical lead times are 2–4 weeks from brief to delivery, depending on project size and access requirements. But all time frames can be considered and our flexible approach allows for timing shifts e.g kit manufacture delays or retailer compliance changes.

Can you provide test installs or prototypes?

Yes. We can run pilot installations or prototype support to refine materials, finishes, and fit before full rollout.

Do you work with design and brand agencies?

Yes. Many of our agency clients encourage our involvement. We call it ‘design intelligence’ and regularly collaborate with designers to translate creative concepts into practical, in-store reality. If a display is easier to transport and install, the cost savings for the project are significant.

Can you handle international projects?

Yes. Through our trusted partner network, we deliver pan-European and global rollouts with the same quality and consistency.

How do we brief a project or request a quote?

Simply get in touch with our team, share your project details, and we’ll provide a detailed proposal and rollout plan within 48 hours enquiries@cjretailsolutions.co.uk

What makes you different?

Our mix of hands-on expertise, technology-driven reporting, and brand-first mindset ensures every project runs smoothly — on time, on budget, and on brand.

Are you Ecovadis accedited?

Yes. We have the ecovadis bronze award.

Do you support sustainable practices?

Yes. We prioritise responsible material recycling, waste reduction, and route planning to minimise our carbon footprint. We also offset our carbon footprint by planting trees via the ‘Just one Tree’ organisation.

How do you reduce disruption in trading stores?

We work flexibly — often overnight or out-of-hours — to complete installations safely and efficiently with minimal disruption to both staff and your customers.

Can we integrate your reports with our systems?

We can export data in multiple formats or integrate with your CRM or BI systems as needed.

Do you provide digital reporting?

Yes. Our live reporting platform, CHORUS, gives you instant visibility with photos, timestamps, signatures and performance metrics for every site.

How do you verify job completion?

Every job is photo-verified, time-stamped, and signed off by our quality team before completion. If you require anything else, this can easily be added to your project data capture.

Retail Services FAQs | CJ Retail Solutions

FAQs

FAQs

FAQs

About Our Services

Can you handle both permanent and temporary installations?

Absolutely. We manage full fixture rollouts, seasonal campaigns, window displays, POS updates, and experiential activations of any scale.

Do you offer Global coverage?

Yes. Through our global partnership network, we cover 95 countries and can deliver the same expert level of retail audits, installations and maintenance services throughout all projects. Each global partners has completed a thorough ‘on boarding’ process and is completely aligned with our high standards of project delivery.

Do you offer nationwide coverage?

Yes. Our field teams cover the entire UK, providing consistent service and rapid response wherever your brand, stores or displays are located.

Do you operate in other sectors besides retail?

Yes. We have worked in partnership with a leading high street bank for many years, completing branch audits and maintenance services. More recently (2025) we have been awarded a proactive and reactive maintenance contract for a leading childcare provider. We hope to further develop this area of our business by providing solutions for the hospitality, leisure, care providers and educational businesses.

Do you provide maintenance services?

Yes. We offer both planned and reactive maintenance — covering fixtures, signage, lighting, security devices, and digital displays — to keep every store on brand and operational.

What is Tech in Van?

Tech in van is our new solution that brands and retailers love, as it’s saving them a fortune. On average Tech in Van takes the cost of a maintenance call-out from £200 per job to around £68 per job.

It involves a proactive and reactive maintenance solutions delivered by a multi-skilled technician. Think… plumbing, electrical, joinery, PAT testing and general maintenance issues all dealt with in 1 visit, with 1 point of contact and full visibility of every job completed.

Our Techs are EDBS checked and carry the trade certification required for each contract.

What types of retail environments do you work in?

We work across all formats — from high-street stores and shopping centres to supermarkets, showrooms, retail parks, independent outlets and pop-ups. Wherever your brand, retail estate or displays exist, we make sure it performs perfectly.

What’s included in a retail audit?

Our audits check compliance, brand visibility, fixture condition, planogram accuracy, and display execution. You’ll receive real-time photographic reports via our digital platform.

Commercial & Logistics

Expertise & Collaboration

Getting Started

Project Management & Process

Can you work to tight deadlines?

Yes. We’re built for speed and flexibility, with rapid-response teams ready to mobilise within hours if necessary.

Do you manage permits?

Yes. We manage the application process for all necessary permits.

How do you handle health and safety?

All our teams are fully accredited and trained in site safety, risk assessment, and manual handling training, ensuring a safe and professional delivery every time.

How do you maintain brand consistency?

Every installer follows detailed brand briefs and uses our digital Quality Management System tool to ensure standards are met at every location. Then back at HQ, all jobs are put through a QC process to identify any anomalies. Should any be detected, a rapid response solutions is found and deployed.

How do you manage communication during projects?

You’ll have a single point of contact — your project manager — plus live dashboards, progress updates, and verified photo reports for complete transparency.

Which sectors do you work with?

We support global brands and retailers across fashion, beauty, grocery, tech, banking, childcare and automotive sectors — adapting our approach to each environment.

FAQs

About Our Services

Commercial & Logistics

Expertise & Collaboration

Getting Started

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