Boots wanted to enhance the in-store environment for customers and staff by introducting a Proactive & Reactive Maintenace & Repair regime across their retail estate
boots
Activity
Multi Skilled
Develop and manage a dedicated team of multi skilled technicians
Dynamic
Manage the dynamic schedules of both reactive and proactive visits and control stock levels of all parts for repair
Maintenance
This solution includes the maintenance of:
- Furniture LED & Fluorescent lighting
- Boots brand furniture (NO7, Self selection, BRI, Fragrance, Pharmacy & Opticians
- All branded bays – Chanel, Rimmel, Clinique, Dior, L’Oreal, Maybellline, Boss & Armani – Drawers, locks, runners, overhead lighting
- Cabinet and Gondola shelving
boots
Result
- 8,500 Reactive maintenance visits per annum
- One point of contact for multiple maintenance issues
- Full visibilty of each job via the client portal
- Significant cost saving to the FM / Maintenance budget