Pets at Home wanted to enhance the in-store environment for customers, staff and pets whilst maximising budget efficiency by introducting a Proactive & Reactive Maintenace & Repair regime across their retail estate
pets
Activity
Multi Skilled
Develop and manage a dedicated team of multi skilled technicians equipped with spares for immediate repair
Dynamic
Manage the dynamic schedules of both reactive and proactive visits that covered electrics, plumbing, joinery, lighting, ceiling tiles, sinks, taps, fixtures, locks, fire exits, paint touch ups, prep room, office, POS, BEMS, AC and HVAC
Maintenance
Capture critical audit and asset management data via a custom made questionnaire that provides real time management information
pets
Result
- 4,100+ visits per annum of which 60% are proactive and 40% Reactive
- One point of contact for multiple trade maintenance issues
- Continuous analvsis of the estate via an audit questionnaire
- Full visibilty of each job via the client portal
- Reduced carbon footprint – 1 visit fixes multiple trade issues
- Significant cost saving to the FM / Maintenance budget